Customer insights & analytics
How have your clients changed due to recent disruption? Have you asked them? Have you changed with them? Obtain insights from your customer base to understand their needs and craft your services to meet these.
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“Start by doing what’s necessary, then do what’s possible and suddenly you are doing the impossible” – St Francis of Assisi
- Do you understand where your clients want to be in 3-5 years?
- Do you understand where they want you to be in 3-5 years?
- How do you plant to grow and develop with your clients?
- How will technology enable this?
- Where are you now?
- Where do you want to be?
- How do you get there?
- How do you measure your progress